Privacy Policy

Quick Summary

This summary is provided for convenience only. The full policy below governs.

Who we are: KnapsackNest, operated by Voyager Select Luggage Group LLC, a backpack and bag e-commerce business headquartered in the United States.
What we collect: Information you give us, limited wallet payment and transaction data, technical and usage data, and cookie-based data.
What we do not collect: Your online banking password, wallet login credentials, full payment account number, or CVV. We do not store full payment credentials on our servers.
How we use it: To process orders, authorize wallet payments, deliver your bags, provide support, prevent fraud, and—where permitted—send marketing communications.
Your choices: You can opt out of marketing, manage cookies, and exercise applicable privacy rights by contacting us.

Please read the full policy for details. Nothing in this policy limits any mandatory rights available to you under applicable data protection or consumer law.

Part I — Scope and Who We Are

1. About This Policy

At KnapsackNest, we take the privacy of our users (“user” or “you”) seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our backpack and bag e-commerce platform at http://www.knapsacknest.com, including any associated media formats, channels, mobile sites, or applications (collectively, the “Site”).

Please read this policy carefully. If you do not agree with any part of it, we ask that you discontinue using the Site.

2. Data Controller

For the purposes of applicable data protection law, the data controller responsible for your personal information is Voyager Select Luggage Group LLC, 400 22nd Ave, Meridian, MS 39301 USA. Our payment service providers act as independent controllers or processors of payment data in accordance with their own terms and privacy policies.

3. Policy Updates

We may update this policy from time to time. Any revised version will take effect upon posting on the Site. We encourage you to review this page periodically. Your continued use of the Site after any modification constitutes your acknowledgement of the updated policy. Where required by law, we will provide additional notice or obtain consent.

Part II — What We Collect

4. Information You Provide

We collect personally identifiable information that you voluntarily provide when creating an account, placing an order, subscribing to newsletters, contacting customer support, requesting fit or sizing advice, or engaging in other Site activities. This may include:

Full name
Shipping and billing addresses
Email address
Telephone number
Account login credentials
Order details and purchase history
Bag-related preferences, such as preferred bag type, capacity, laptop size, intended use (school, commute, work, travel, or outdoor activities), and fit requirements
Communication preferences and marketing consent

Providing this information is optional. However, withholding certain data may limit your access to specific Site features, such as personalized bag recommendations, order tracking, or wishlist functions.

5. Wallet Payment and Transaction Data

When you place an order, request a refund, or participate in a return or exchange, we may collect or receive limited payment-related information associated with the wallet payment method you select, such as:

The payment method selected (iDEAL, Bancontact or BLIK)
Transaction ID, payment reference, or authorization status
Payment amount, currency, and transaction timestamp
Refund and chargeback status
Limited billing or account identifiers returned by the payment service provider
Correspondence relating to payment inquiries or disputes

Payments are authorized through the selected payment provider’s secure interface. Depending on the method and your location, authorization may involve your banking application, your payment provider’s app, a QR code, a one-time code, biometric verification, or other verification steps required by the provider.

We do not store full payment credentials on our servers. Payment information is processed by licensed payment service providers and processors that maintain PCI DSS compliance where applicable and handle payment data in accordance with their own privacy and security obligations.

6. Technical and Usage Data

When you interact with the Site, our servers automatically collect certain technical information, including:

IP address
Browser type and version
Operating system
Access timestamps
Pages viewed before and after visiting the Site
Device name, model, operating system version, and language preferences for mobile users

This data is used for system administration, traffic analysis, fraud prevention, and Site performance optimization.

7. Cookies and Similar Technologies

We use cookies and similar tracking mechanisms to enhance user experience and support our marketing activities. The categories we use include:

Advertising Cookies – Used to display online advertisements related to backpacks and bags. Neither we, our advertisers, nor our partners can access your personally identifiable information through these cookies.
Remarketing Cookies – May increase the frequency of ads for backpack products you have recently viewed. These cookies enable us to offer special promotions and encourage return visits; the process is anonymized and does not allow direct contact.
Affiliate Cookies – Required to compensate partners who promote our bags on a commission basis. These are managed by specialist affiliate networks and do not involve personal identification.

Disabling Cookies

You may block cookies through your browser settings. However, disabling cookies may restrict access to certain Site features, such as personalized product suggestions, saved cart items, or user preferences. Non-essential cookies expire after specified periods. For more details about cookies, please visit the ICO website or Google’s Cookie Policy.

Part III — What We Do Not Collect

8. Sensitive Payment Credentials

We want to be explicit about the wallet payment information we do not collect or store:

We do not request or store your online banking password.
We do not request or store your wallet login credentials for iDEAL, Bancontact, BLIK, or any linked account.
We do not request or store your full payment account number.
We do not request or store your CVV or card security code.
We do not request or store one-time authentication codes or SMS codes.
We do not ask you to send any of the above to our customer service team.

Payment authorization takes place within the selected payment provider’s secure environment. If you receive a request for such information that appears to come from KnapsackNest, please contact us using the details at the end of this policy before responding.

Part IV — How We Use and Share Information

9. Why We Use Your Information

We use your information for the following purposes:

Order Fulfillment and Delivery: To initiate and confirm payments through your selected wallet payment method, verify orders, pack and ship products, provide tracking updates, handle returns and exchanges, and offer customer support.
Fit and Product Guidance: To help you compare bag capacity, laptop compatibility, dimensions, and intended use, and to respond to sizing or fit inquiries.
Marketing and Advertising: To send newsletters, promotional offers, cart reminders, and personalized product recommendations. Where required by law, we obtain your consent before sending marketing communications. You may opt out at any time by using the unsubscribe link in our emails or contacting us directly.
Site Operations and Improvement: To analyze traffic, optimize Site performance, personalize your experience, and develop new products or services.
Security and Fraud Prevention: To detect, prevent, and investigate fraudulent transactions, unauthorized access, and other illegal activities.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

10. When We Share Your Information

We may share your information with third parties in the following circumstances:

Payment Service Providers and Processors: To initiate, authorize, and settle payments made via iDEAL, Bancontact or BLIK; issue refunds; and prevent fraud. These providers process payment information under their own privacy and security obligations and maintain PCI DSS compliance where applicable. We receive only limited transaction-related information necessary to confirm and administer your order.
Logistics and Shipping Carriers: To fulfill and deliver your orders, provide tracking information, and handle returns or exchanges.
Fulfillment and Warehouse Partners: To pack and dispatch your orders.
Marketing and Communication Providers: To manage email, SMS, and advertising campaigns, including remarketing and affiliate tracking.
Analytics and Advertising Partners: To analyze Site usage and deliver relevant advertisements. Where required by law, you may opt out of targeted advertising.
Legal and Regulatory Authorities: When required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction.

We do not sell your personal information for monetary consideration. We may share limited personal information with advertising and analytics partners to deliver relevant ads; where required by law, you may opt out of such sharing.

11. Wallet Payment Security

Payments are authorized through the secure interface of the selected payment service provider, such as iDEAL, Bancontact or BLIK. Depending on the provider, authorization may involve your banking application, your payment provider’s app, a QR code, a one-time code, biometric verification, or other verification steps.

We use industry-standard measures to protect information under our control, including encrypted transmission, access controls, and fraud monitoring. We do not store full payment credentials on our servers. Our payment service providers maintain PCI DSS compliance where applicable and process payment data in accordance with applicable financial and data protection requirements.

If you have questions about payment security, please contact us using the details below.

Part V — Retention, Rights and Compliance

12. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order fulfillment, payment reconciliation, accounting, legal compliance, dispute resolution, and enforcement of our agreements. When no longer needed, we securely delete or anonymize your information.

13. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have the following rights:

Access and correction: Request access to, or correction of, your personal information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Objection and restriction: Object to or restrict certain processing.
Consent withdrawal: Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
Marketing opt-out: Opt out of marketing communications at any time.
Portability: Request data portability where applicable.
Targeted advertising opt-out: Opt out of the sharing of personal information for targeted advertising where required by law.

To exercise these rights, please contact us using the details below. We will respond within the timeframe required by applicable law and will not discriminate against you for exercising any privacy right available to you.

14. International Data Transfers

Your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. We take reasonable steps to ensure that your data receives an adequate level of protection in accordance with applicable laws.

15. Children’s Privacy

The Site is not intended for children under the age of 18 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

16. Local Law Compliance

KnapsackNest is headquartered in the United States at 400 22nd Ave, Meridian, MS 39301 USA. We comply with applicable U.S. federal and state privacy laws, including those of the State of Mississippi. Where we process personal data of individuals in other jurisdictions, we also comply with applicable local data protection laws, including, where relevant, the GDPR and UK GDPR, the CCPA/CPRA, PIPEDA, the Australian Privacy Act, and other similar laws.

17. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:

Voyager Select Luggage Group LLC
Address: 400 22nd Ave, Meridian, MS 39301 USA
TEL: +1 6015132039
Email: [email protected] (Available Monday–Friday, 08:00–17:00 UTC -6)
Registration Number: 1524527