1. Overview
This website, operated by KnapsackNest (“we,” “us,” or “our”), provides e-commerce services for premium backpacks and bags. References to “we,” “us,” and “our” denote KnapsackNest. By accessing this site or purchasing backpacks or bags, you agree to these Terms of Service (“Terms”), including all policies referenced herein. These Terms apply to all users, including browsers, customers, and contributors.
These Terms are structured around the order journey—from product information and pre-purchase checks, through wallet payment and order acceptance, to delivery, product use, and dispute resolution. Nothing in these Terms limits any mandatory rights available to you under applicable consumer law.
2. Eligibility and Age Restriction
By agreeing to these Terms, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher). If you are under 18, you may use our services only with the involvement and consent of a parent or legal guardian. You may not use our services for any illegal purpose, nor may you violate any laws (including copyright and trademark laws), or transmit malicious code. Violations may result in immediate termination of your access.
3. General Conditions
We reserve the right to refuse service to anyone at any time, subject to applicable law and our obligations regarding orders already accepted. Non-encrypted content (excluding payment data) may be transmitted over networks and adapted to meet technical requirements. Payment data is always encrypted where transmitted through our systems or handled by our payment service providers. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without our express written permission.
4. Product Information Availability and Pre-Purchase Specification Requests
4.1 Current Product Information Status
Some product pages on the Site may currently display product images and limited descriptions, and may not include complete specifications such as material composition, dimensions, capacity, weight, care instructions, or intended use. We are working to improve product information coverage, but we do not represent that every product page contains a complete specification table.
Product images are provided for visual reference. Colours, textures, and proportions may appear differently depending on your screen, device settings, and lighting. Images alone should not be treated as a complete description of material, size, capacity, weight, or suitability for a particular use.
4.2 Product Information Status Table
| Information Type | Current Availability | What You Should Do |
|---|---|---|
| Product images | Generally displayed | Use for visual reference only; colours and proportions may vary by device |
| Basic product description | Where available | Read the description before purchase |
| Material composition, dimensions, capacity, weight, care instructions, intended use | May not be displayed on every product page | Contact us before purchase if any of these are critical to your decision |
| Safety or allergen information supplied by the manufacturer or supplier | Provided where available | Ask us before purchase if you have a known sensitivity or specific requirement |
4.3 Pre-Purchase Specification Request
If a specification that is important to your purchase decision is not displayed on the product page—such as fabric composition, lining material, hardware finish, dimensions, capacity, weight, care instructions, or intended use—please contact us at [email protected] before placing your order.
We will provide the information available to us or confirm if it is unavailable. If we cannot confirm a specification that is critical to your intended use, you may choose not to purchase the product.
You are responsible for telling us about any specific requirement that is critical to your purchase so that we can confirm whether the product meets it. You are not responsible for verifying specifications that we did not disclose and that were not made available to you before purchase.
4.4 Accuracy of Information We Provide
We are responsible for the accuracy of the product information we provide. We do not exclude or limit liability for misdescription, for products that are not as described, or for products that are unsafe or not fit for their intended purpose, to the extent required by applicable consumer law.
5. Prices, Availability, and Order Acceptance
Prices for our backpacks and bags are displayed at checkout in the currency shown. We may change prices, discounts, and shipping fees at any time, but price changes will not affect orders that we have already accepted, except where an order is cancelled due to a manifest pricing or product-information error.
If we identify a manifest error in price or product information before dispatch, we may cancel the affected order and issue a full refund to the original payment method. We will make reasonable efforts to notify you before or promptly after cancellation. We will not charge a cancellation fee in these circumstances.
Quantities may be limited. We reserve the right to limit sales of our products to any region, person, or jurisdiction, and to refuse or cancel an order in accordance with these Terms. Returns are governed by our Returns & Refunds Policy.
6. Billing, Dynamic Wallet Payment, Account Accuracy, and Fraud Prevention
6.1 Dynamic Wallet Routing and Order Placement
We currently accept iDEAL, Bancontact and BLIK for backpack and bag purchases. Payment method availability is destination-dependent and order-dependent.
Our checkout process operates as follows:
- You add items to your cart, proceed to checkout, and fill in your required billing and shipping information.
- You click “Place Order”.
- Only after clicking “Place Order” will our system evaluate your shipping destination, order currency, and order value, and dynamically load the available wallet payment options. You will not see the final list of available wallets during the initial information-filling stage.
- You select your preferred wallet payment method from the options displayed.
- You are handed off to the selected payment provider’s secure interface to authorize the transaction.
Clicking “Place Order” generates an order record in our system with a status indicating that payment is pending or incomplete. An order is not complete, nor is it accepted for processing or dispatch, until the wallet payment has been successfully authorized and verified.
6.2 Wallet Authorization and Security
Depending on the method and your location, authorization may involve your banking application, your payment provider’s app, a QR code, a one-time code, biometric verification, or other verification steps required by the provider.
We do not ask you to enter credit or debit card details on our Site for these wallet payment methods. We do not request or store your online banking password, wallet login credentials, full payment account number, CVV, or one-time authentication codes. Our customer service team does not need these details to assist with a billing or payment inquiry.
A payment is not complete until authorized by your payment provider and verified by our system. An order confirmation email confirms that your order has been received and accepted for processing; it is not a dispatch confirmation.
6.3 Account Accuracy and Fraud Prevention
We may refuse or cancel any order you place, subject to applicable law. You agree to provide current, complete, and accurate account and billing information and to update it promptly. Orders may be limited per household, per payment method or limited payment identifier where available, or per account. We actively monitor for fraudulent activity. Suspected fraud, unauthorized use of payment methods, or violation of these Terms may result in order cancellation and may be reported to the relevant authorities.
7. Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to infringe upon intellectual property rights;
(d) to harass, abuse, insult, harm, or discriminate against any person;
(e) to submit false or misleading information;
(f) to upload or transmit viruses or any other malicious code;
(g) to collect or track the personal information of others;
(h) to spam, phish, or engage in any similar deceptive activity;
(i) to resell, redistribute, or drop-ship our products without express written authorization; or
(j) to interfere with or circumvent the security features of the Site.
We reserve the right to terminate your use of the Site for violating any of these prohibited uses.
8. Intellectual Property
All content included on the Site, such as text, graphics, logos, images, product descriptions, and software, is the property of KnapsackNest or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or display any of our intellectual property without our prior written consent. The KnapsackNest name and logo are trademarks of KnapsackNest.
9. User Submissions
We may use any comments, ideas, or feedback you submit without restriction. We are not obligated to maintain confidentiality, compensate you, or respond to submissions. Prohibited content includes unlawful, abusive, or malware-containing material related to backpacks and bags.
10. Third-Party Tools and Links
We may provide access to third-party tools over which we have no control. These are offered “as is” without any warranties, to the extent permitted by law. Your use of such tools is at your own risk. Our site may contain links to third-party websites. We are not liable for the content or transactions of any third-party site. Please review third-party policies before engaging with them.
11. Consumer Rights and Mandatory Law
Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy that you have under applicable consumer law and that cannot lawfully be excluded, restricted, or modified.
Where you deal with us as a consumer, you may have statutory rights relating to conformity, fitness for purpose, description, withdrawal or cancellation, and remedies for defective products. These Terms are subject to those rights. If any provision of these Terms conflicts with a mandatory consumer right, the mandatory right will prevail to the extent of the conflict.
12. Product Use, Safety, and Allergen Disclosure
Backpacks and bags are intended for their stated purposes. You acknowledge that you are responsible for using any product purchased from us in a reasonable and proper manner, following any care, loading, and safety instructions provided. Where no instructions are provided, you should use the product in the manner reasonably expected for its type and intended use.
If you have a known sensitivity or allergy to a particular material, dye, metal, coating, or finish, and material information is not displayed on the product page, please contact us before purchase so that we can provide the available information. If we cannot confirm the material information you need, you may choose not to purchase the product.
We are not liable for allergic reactions, skin irritation, injuries, damages, or losses resulting from improper use, overloading, normal wear and tear, or reactions to materials where the relevant materials were accurately disclosed and the product was used as intended. This limitation does not apply where materials were not disclosed, were misdescribed, or where the product was unsafe or not as described. Where material information was not displayed and you did not receive it despite asking us, we will assess the matter under applicable consumer law and our Returns & Refunds Policy.
13. Disclaimer of Warranties
We do not guarantee, represent, or warrant that your use of our services will be uninterrupted, timely, secure, or error-free. The services and all products delivered to you are provided “as is” and “as available,” except as expressly required by applicable law or mandatory consumer rights.
To the fullest extent permitted by law, we disclaim all implied warranties, representations, and conditions of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This disclaimer does not exclude any warranty, guarantee, or condition that cannot lawfully be excluded, including those relating to conformity, description, or fitness for purpose under applicable consumer law.
14. Limitation of Liability
To the fullest extent permitted by law, and subject to Section 11 (Consumer Rights and Mandatory Law), KnapsackNest, our directors, officers, employees, affiliates, agents, contractors, or suppliers shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the services or any products procured using the services, even if advised of the possibility of such damages.
To the fullest extent permitted by law, and subject to Section 11, our total aggregate liability arising out of or relating to a product or order shall not exceed the amount you paid for the product giving rise to the claim.
Nothing in these Terms excludes or limits liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) intentional misconduct or gross negligence;
(d) breach of any statutory consumer guarantee or mandatory right that cannot be excluded;
(e) any other liability that cannot be excluded or limited under applicable law.
15. Indemnification
You agree to indemnify, defend, and hold harmless KnapsackNest and our affiliates from any claims arising from your breach of these Terms or your violation of any third-party rights, except to the extent the claim arises from our own negligence, fraud, misrepresentation, or breach of these Terms or applicable law.
16. Privacy Policy
Your submission of personal data is governed by our Privacy Policy, which is incorporated herein by reference. Our Privacy Policy explains how we handle wallet payment data and the sensitive payment credentials we do not collect.
17. Errors and Inaccuracies
We reserve the right to correct any errors, inaccuracies, or omissions in product descriptions, pricing, or promotions without prior notice. However, where an error relates to an order we have already accepted, we will handle the matter in accordance with Section 5 (Prices, Availability, and Order Acceptance) and applicable consumer law. We are under no obligation to update information on the site except as required by law or to correct an error affecting an accepted order.
18. Termination
We may terminate this agreement at any time if you breach any provision. All obligations incurred prior to termination shall survive, including payment obligations, return obligations, and provisions concerning intellectual property, liability, and governing law.
19. Severability and Entire Agreement
If any provision of these Terms is found to be unenforceable, that provision shall be severed without affecting the validity of the remaining provisions. These Terms constitute the entire agreement between you and us, superseding any prior agreements. Any ambiguities shall not be construed against the drafting party.
20. Changes to Terms
We reserve the right to update these Terms periodically. Your continued use of the site after any changes constitutes your acceptance of the new Terms. Changes will not retroactively affect orders already accepted, except where required by law or to correct a manifest error in accordance with Section 5.
21. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Mississippi, United States of America, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Mississippi, subject to any mandatory right you may have under applicable consumer law to bring proceedings in your place of residence.
22. Contact Information
Questions about these Terms should be sent to us at the following contact details:
Voyager Select Luggage Group LLC
Address: 400 22nd Ave, Meridian, MS 39301 USA
TEL: +1 6015132039
Email: [email protected] (Available Monday–Friday, 08:00–17:00 UTC -6)
Registration Number: 1524527