1. Our Delivery Commitment
At KnapsackNest, we deeply value every customer and prioritize the swift delivery of your ordered backpacks and bags. This policy outlines the complete order journey—from payment authorization to delivery—and applies to all eligible destinations listed below unless otherwise specified. Nothing in this policy limits any mandatory rights available to you under applicable consumer law.
2. Order Authorization and Confirmation
Once your order is authorized and verified through the payment method selected at checkout, we will promptly send a confirmation email. This email serves as official acknowledgment that your order has been successfully placed and is entering the initial processing stage. It is not a dispatch confirmation.
If your payment is declined or cannot be verified, the order will not enter processing. For security and order-integrity reasons, a declined order cannot be reinstated and must be placed again through the website.
3. Dispatch Preparation and Quality Check
For all eligible destinations, processing typically takes 1–2 business days (excluding holidays and weekends). During this period, our dedicated team prepares your backpack(s) for shipment, ensuring each item is in perfect condition prior to dispatch. This includes a dispatch readiness review covering straps, zippers, hardware, fabric condition, included accessories, and packaging suitability for transit.
Processing time is separate from shipping time. During promotional events, holiday periods, or peak seasons, processing may take longer than usual. We will make reasonable efforts to minimize delays and keep you informed where relevant information is available.
4. Shipping Options, Timelines and Rates
We primarily offer Standard Shipping. In selected markets, Expedited Shipping may be available at checkout. Our system automatically selects the optimal logistics provider based on the sales platform, item size/weight, and delivery address.
| Shipping Method | Eligible Destinations | Processing Time | Shipping Time | Total Estimated Delivery | Shipping Fee |
|---|---|---|---|---|---|
| Standard Shipping | Primary service regions listed in Section 5 | 1–2 business days | 7–14 business days | 8–16 business days | $6.99 flat rate for orders under $79.00; free for orders of $79.00 or more |
| Expedited Shipping | Selected destinations, where displayed at checkout | 1–2 business days | Displayed at checkout | Displayed at checkout | Calculated at checkout |
Delivery charges are collected once at checkout. No additional delivery charge will be collected from you upon delivery. Return shipping charges, where applicable, are separate and are governed by our Returns & Refunds Policy.
If Expedited Shipping is not displayed at checkout, it is not available for your destination. All delivery estimates are provided for reference and are not guaranteed delivery dates. Actual delivery times may vary due to destination, carrier operations, customs procedures where applicable, weather, and other circumstances beyond our reasonable control.
5. Eligible Destinations and Local Market Coverage
We currently serve customers in the following primary markets and local regions:
- United States
- United Kingdom
- European Union member states
- Selected additional destinations, subject to product eligibility and logistics availability
If your country or region is not listed or is not available at checkout, please contact us before placing an order to confirm whether delivery can be arranged.
6. Delivery Charges and Destination Taxes
Order charges at checkout cover product costs and shipping fees where applicable. For the initial shipment to eligible destinations, KnapsackNest will bear applicable import duties, customs clearance fees, value-added taxes (VAT), and other destination-related charges associated with that initial delivery. These charges will not be collected from you separately upon delivery.
If a carrier or customs authority contacts you regarding additional payment for the initial shipment, please contact our customer support team before making any payment so that we can review the matter.
This section applies to the initial delivery only. The treatment of original outbound shipping fees, import duties, VAT, and customs charges upon a return is set out in our Returns & Refunds Policy. Where a return is not due to KnapsackNest’s error and applicable law permits, non-recoverable amounts actually incurred by KnapsackNest—including original outbound shipping costs and non-refundable import taxes or customs clearance fees—may be deducted from the refund. Where a return is due to KnapsackNest’s error, such amounts will not be deducted.
7. Logistics Matching and Address Review
Our system automatically selects the optimal logistics provider based on the sales platform, item size/weight, and delivery address. If your address includes a PO Box, the system reviews compatibility with the chosen logistics service.
If the selected method cannot deliver to a PO Box, or if the address is incomplete or cannot be verified, the order may be flagged for address review, and our customer service team will contact you promptly to modify the address or, where an alternative cannot be agreed, cancel the affected order and issue an appropriate refund.
For bulky, oversized, or specially handled bags, additional carrier restrictions may apply depending on destination and service level. We recommend providing a physical street address whenever possible.
8. Tracking Your Journey
After dispatch, we will email a shipping notification with a tracking number. Updates typically appear within 72 hours of receiving this email. You can use the tracking link provided or the “Track Order” feature on our website, where available, for detailed information. If no updates are visible within 72 hours, or if the parcel appears delayed or stuck in transit, contact us via email and we will review the available information and assist with a carrier follow-up.
9. Causes of Delay and Delivery Exceptions
Tracking updates and delivery schedules may be affected by circumstances including, but not limited to:
- Weather disruptions: heavy rain, tornadoes, floods, earthquakes, snow, and other extreme weather events.
- Local factors: strikes, statutory holidays, major international conferences, or other regional events.
- Peak-season challenges: flight or personnel shortages, increased parcel volumes, and local logistical constraints.
- Carrier and customs procedures: capacity limitations, operational interruptions, inspections, or administrative requirements.
We advise customers to consider these possibilities when planning for receipt of their orders, and we recommend placing your order well in advance if you need your bag for a specific trip, holiday, or event.
A delivery delay does not automatically entitle you to a refund. If a significant delay affects your shipment and relevant information is available to us, we will make reasonable efforts to notify you and, where appropriate, open a carrier inquiry. If the carrier confirms that the parcel is lost or cannot be delivered, we will arrange a replacement or refund in accordance with our Returns & Refunds Policy.
10. Damaged, Missing or Incorrect Items on Arrival
Please inspect your order upon delivery. If you receive an incorrect item, discover missing products, or find that your backpack or bag was damaged in transit, contact us as soon as reasonably possible with your order number, a description of the issue, and clear photographs of the affected item and packaging where applicable.
Please retain the original packaging and shipping materials until the issue has been reviewed. We will assess the information and work with you toward an appropriate resolution under our Returns & Refunds Policy.
11. Order Changes and Cancellation
If you need to update your shipping address or modify your order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate the request before the order enters the shipping process. Once an order has been packed or handed to the carrier, we may be unable to change the address, modify the contents, or stop the shipment.
Customers are responsible for ensuring that all information provided at checkout is accurate and complete.
12. Contact Us
For shipping policy inquiries or order concerns, please contact:
Voyager Select Luggage Group LLC
Address: 400 22nd Ave, Meridian, MS 39301 USA
TEL: +1 6015132039
Email: [email protected] (Available Monday–Friday, 08:00–17:00 UTC -6)
Registration Number: 1524527